The rates published in the Web site are only valid at the time of the quotation; are guaranteed upon receipt of payment. All reservations are subject to availability and can not be guaranteed until full payment has been received.
A reservation is considered complete when it provides you with a confirmation number and the corresponding charge is applied. When booking, you consent to the use of your credit card number for payment, and confirm that you acknowledge and accept our reservation policies, payment and cancellation disclaimer. By completing your reservation you agree to accept the conditions and charges associated with the rate you selected. Currency Conversion are rates confirmed in USD may be converted to local currency by Agencia y Transporte Turístico Cancun RivieraMaya SA de CV and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within Operadora Elitecontrol and may impact the amount charged to your credit card. Keep this voucher in a safe place. It is essential that you print this voucher and present it upon commencement of your service.
We accept Visa, MasterCard and Paypal as payment.
Agencia y Transporte Turístico Cancun Riviera Maya SA de CV is not responsible for any service purchased through any third party.
For all customer's security, Agencia y Transporte Turístico Cancun Riviera Maya SA de CV may ask to show Official ID and the credit card with which the purchase was made. In case you can´t prove your identity, the service may be denied.
Agencia y Transporte Turístico Cancun RivieraMaya SA de CV and its affiliates are independent from suppliers over whom we have no direct control and we act only as agents for the passenger in making arrangements for sightseeing or any other services and do not assume any liability whatsoever for any injury, damage, death, loss, accident, partial cancellations or delay to person or property due to an act of negligence of, or default of any supplier or person rendering any of the services included in the tour. The purchaser hereby waives any claim against Agencia y Transporte Turístico Cancun RivieraMaya SA de CV and its affiliates related to the service purchased.
Agencia y Transporte Turístico Cancun RivieraMaya SA de CV undertakes to ensure the privacy of personal information obtained through its on-line services. However, it is suggested to read the rules described below to understand the treatment of the data provided.
Information will be compiled in different forms and from different areas of the web site www.cancunrivieramaya.com All the personal data voluntarily entered by the user in the electronic address will be subjected to security and privacy standards.
Information to be requested:
1. Name (s) and surname.
4. Tax information to issue invoices.
The requested information will enable to contact customers when necessary. Users can be contacted by telephone or e-mail in the event additional information is required to complete a transaction. Use
The information provided during the registration process, enrollment to any program and promotions is used to conduct internal studies on demographics, interests and behavior of the users for the purpose of providing products, services, content and advertising commensurate with their needs.
The security and confidentiality of the data that users provide to contract a service or buy a product on-line will be protected by a secure server under the Secure Socket Layer (SSL) protocol so that the data sent will be transmitted encrypted to ensure it remains safeguarded. To verify that you are in a protected environment make sure that an S appears in the navigation bar. Example: httpS://. However, and despite counting with more secure tools each day, protection of data transmitted via Internet cannot be guaranteed 100%; so that once received, we will do everything possible to safeguard the information.
Cookies are small pieces of information that are sent by the web site to the browser. They are stored in the hard drive of computers and are used to determine the preferences of users accessing the electronic portal (www.cancunrivieramaya.com) as well as to track determined behaviors or activities. The cookies allow recognizing users, detecting the bandwidth they have selected, identify the most outstanding information, calculate the size of the audience and measure certain traffic parameters.
When the user is on the web site (www.cancunrivieramaya.com), he will be sharing this information with Agencia y Transporte Turístico Cancun RivieraMaya SA de CV, unless otherwise specified. Agencia y Transporte Turístico Cancun RivieraMaya SA de CV has no obligation to keep confidential any other information that the user provides in newsletters and on-line talks (chats), as well as through the cookies. The foregoing, pursuant to the terms set forth in article 109 of the Federal Copyright Law and article 76 bis, fraction I, of the Federal Consumer Protection Law. Information may be disseminated in special cases only, such as identifying, locating or carry out legal actions against those persons who breach the conditions of service of the web site (www.cancunrivieramaya.com), cause damages or interfere with Agencia y Transporte Turístico Cancun RivieraMaya SA de CV, its properties, other portal users or any person who could be affected by such actions. Agencia y Transporte Turístico Cancun RivieraMaya SA de CV will NOT sell, giveaway, furnish or rent confidential information to third parties. If the user does not want his data to be shared, he may dispense with a specific service or refrain from participating in some promotions or contests. Agencia y Transporte Turístico Cancun RivieraMaya SA de CV. will NOT share confidential information with third parties, unless it receives express authorizations from its subscribers or when a court order is required to comply with certain procedural regulations.
Personal details provided by the user will form part of a file that will contain his profile, which may be amended by the holder at any time using the user/member and personal identification numbers assigned which may also be amended via telephone or by e-mail. The user is advised to update his data regularly. Likewise, if he participates in promotions via e-mail he may switch off this service at any time. Confidentiality (minors) Safeguarding children’s information is extremely important, so the data requested will be minimal to provide the services that are offered to this sector. It is recommended that parents and guardians advice minors when surfing the Internet and approve any type personal information to be sent.
Agencia y Transporte Turístico Cancun RivieraMaya SA de CV reserves the right to perform at any time, changes in the present PRIVACY POLICIES and adapt them to legislative developments, case law, as well as market practices. It is the user’s responsibility to read the PRIVACY POLICIES regularly in order to be aware of such changes, which as soon as they are introduced on the web site will come into force automatically.
Refund 100% canceling 48 hours in advance. Refund 50% canceling 48-24 hours in advance. Canceling on the activity day or not taking the tour will be marked as "No Show" and non refund will be done.
Reschedule has no cost, as far as the request is made 24 before your actvity, reschedule can not be done the same day of your activity.
For combos: Refund 100% canceling 48 hours before the first activity, 50% canceling 24 hours before, not taking the tour or canceling the same day will be take as "No show" and non refund will be done.. After the first activity, no cancellations. Re schedule the second activity is possible and with no extra cost, requesting 24 hours in advance.
For airport shuttles: When using the shuttle back to the airport, there is a 15min tolerance window in which the client has to be on the motor lobby of the hotel for their pickup. In case of not showing up during this window of time, the van will drive away and it will be considered as "NO SHOW" which will be considered as a cancelation with a 100% penalty.