Privacy Policies

Agencia y Transporte Turístico Cancun RivieraMaya SA de CV Undertakes to ensure the privacy of personal information obtained through its on-line services. Agencia y Transporte Turístico Cancun RivieraMaya SA de CV is located in Av. Xel Ha Mza 5 Local 4 A SM 28 C.P 77509 in Cancún, Quintana Roo. And our Phone number is: +(52) 998-849-4360 and/or our email for any clarification. However, it is suggested to read the rules described below to understand the treatment of the data provided.

Type of information.

Information will be compiled in different forms and from different areas of the web site All the personal data voluntarily entered by the user in the electronic address will be subjected to security and privacy standards. Information to be requested: 1. Name (s) and surname.
2. E-mail.
3. Telephone.
4. Tax information to issue invoices.

The requested information will enable to contact customers when necessary. Users can be contacted by telephone or e-mail in the event additional information is required to complete a transaction. Use The information provided during the registration process, enrollment to any program and promotions is used to conduct internal studies on demographics, interests and behavior of the users for the purpose of providing products, services, content and advertising commensurate with their needs. Protection The security and confidentiality of the data that users provide to contract a service or buy a product on-line will be protected by a secure server under the Secure Socket Layer (SSL) protocol so that the data sent will be transmitted encrypted to ensure it remains safeguarded. To verify that you are in a protected environment make sure that an S appears in the navigation bar. Example: httpS://. However, and despite counting with more secure tools each day, protection of data transmitted via Internet cannot be guaranteed 100%; so that once received, we will do everything possible to safeguard the information.


Cookies are small pieces of information that are sent by the web site to the browser. They are stored in the hard drive of computers and are used to determine the preferences of users accessing the electronic portal ( as well as to track determined behaviors or activities. The cookies allow recognizing users, detecting the bandwidth they have selected, identify the most outstanding information, calculate the size of the audience and measure certain traffic parameters. Confidentiality When the user is on the web site (, he will be sharing this information with Agencia y Transporte Turístico Cancun RivieraMaya SA de CV, unless otherwise specified Agencia y Transporte Turístico Cancun RivieraMaya SA de CV has no obligation to keep confidential any other information that the user provides in newsletters and on-line talks (chats), as well as through the cookies. The foregoing, pursuant to the terms set forth in article 109 of the Federal Copyright Law and article 76 bis, fraction I, of the Federal Consumer Protection Law. Information may be disseminated in special cases only, such as identifying, locating or carry out legal actions against those persons who breach the conditions of service of the web site (, cause damages or interfere with Agencia y Transporte Turístico Cancun RivieraMaya SA de CV, its properties, other portal users or any person who could be affected by such actions Agencia y Transporte Turístico Cancun RivieraMaya SA de CV will NOT sell, giveaway, furnish or rent confidential information to third parties. If the user does not want his data to be shared, he may dispense with a specific service or refrain from participating in some promotions or contests. Agencia y Transporte Turístico Cancun RivieraMaya SA de CV will NOT share confidential information with third parties, unless it receives express authorizations from its subscribers or when a court order is required to comply with certain procedural regulations.

Amendments and update

Personal details provided by the user will form part of a file that will contain his profile, which may be amended by the holder at any time using the user/member and personal identification numbers assigned which may also be amended via telephone or by e-mail. The user is advised to update his data regularly. Likewise, if he participates in promotions via e-mail he may switch off this service at any time.

Confidentiality (minors)

Safeguarding children’s information is extremely important, so the data requested will be minimal to provide the services that are offered to this sector. It is recommended that parents and guardians advice minors when surfing the Internet and approve any type personal information to be sent.


Agencia y Transporte Turístico Cancun RivieraMaya SA de CV reserves the right to perform at any time, changes in the present PRIVACY POLICIES and adapt them to legislative developments, case law, as well as market practices. It is the user’s responsibility to read the PRIVACY POLICIES regularly in order to be aware of such changes, which as soon as they are introduced on the web site will come into force automatically.

Cancelation policies

Refund 100% canceling 48 hours in advance. Refund 50% canceling 48-24 hours in advance. Canceling on the activity day or not taking the tour will be marked as "No Show" and non-refund will be done.

Reschedule has no cost, as far as the request is made 24 before your actvity, reschedule can not be done the same day of your activity.

For combos: Refund 100% canceling 48 hours before the first activity, 50% canceling 24 hours before, not taking the tour or canceling the same day will be take as "No show" and non refund will be done.. After the first activity, no cancellations. Re schedule the second activity is possible and with no extra cost, requesting 24 hours in advance.

For airport shuttles: When using the shuttle back to the airport, there is a 15min tolerance window in which the client has to be on the motor lobby of the hotel for their pickup. In case of not showing up during this window of time, the van will drive away and it will be considered as "NO SHOW" which will be considered as a cancelation with a 100% penalty.

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